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FREE DELIVERY ON AUSTRALIAN ORDERS OVER $50

SHIPPING & RETURNS

SHIPPING AND RETURNS


When will my order dispatch?

All orders are dispatched from our Warehouse within 1-2 business days, excluding Public Holidays. Tracking information will be sent via email & SMS on the day that orders are shipped out. Once orders are shipped, they are not able to be changed, added to or cancelled.

How do I track my order?

Once orders are dispatched, you will receive a shipping email and SMS with all the tracking details.

What delivery service do we use?

We ship Australian orders with Australia Post. International orders are shipped with Australia Post.

What if you incorrectly put in a shipping address?

It is the customer’s responsibility to provide the correct shipping address. If this is incorrectly provided, please contact us immediately at info@ltbeautyhaus.com.au so we can try and rectify. We do not offer reimbursement should the parcel become delayed, returned to sender or lost so please be careful when entering your details.

What is Authority to Leave (ATL)?

To minimise the risk of contracting COVID-19, all deliveries will no longer require a signature and will be left in a safe place should there be one at your address.

What if my products are lost or damaged?

If your order is lost or damaged in transit, please contact our customer service team immediately at info@ltbeautyhaus.com.au and we will be happy to assist.

AUSTRALIAN SHIPPING

Shipment method Estimated delivery time Shipment cost
Standard Australia Post 5-7 Business days FREE
Express Australia Post 1-3 Business days $10

INTERNATIONAL SHIPPING

Country Estimated delivery time Shipment cost
New Zealand Only 5-10 Business days $15

Custom and taxes: All prices are charged and displayed in Australian Dollars (AUD) and do not include import or custom taxes. It is the customers responsibility to cover the additional costs associated with overseas purchases.

Do you offer returns?

If you have a change of mind or would like to exchange your item/s, LT Beauty Haus are more than happy to process a store credit or exchange for you. Please ensure you meet the below criteria to be eligible to make a return. Please note, we do not offer refunds for change of mind.

All returns must be made within 14 days of your purchase date. It must be returned new, unused and sealed (depending on packaging) condition.

Faulty Items – If the item you have received is faulty, please email info@ltbeautyhaus.com.au with a detailed description and photo of the product fault.

Allergy – In the rare case that you have had an allergic reaction to a product, please take a photo of the reaction, email info@ltbeautyhaus.com.au and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back with us.

How to make a return.

  1. Check that you meet the above ‘return criteria’.
  2. Find your order number. Your order number can be found on your confirmation e-mail or if you have set up an account with us, in the ‘My Orders’ section.
  3. Please email our customer service team info@ltbeautyhaus.com.au and we will guide you through the process.
  4. Please package your items securely and attach the return label. You can reuse the bag and box your items where shipped in if you still have them.
  5. Send your return at any Post Office or Post Box.

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